Important: This Privacy Policy applies to all players and visitors of the 97jl platform at 97jl.best. By creating an account or using the 97jl website, you confirm that you have read and understood this policy. We recommend reading it in full before registering.
1 Introduction
At 97jl, we understand that your personal data is yours. We take that seriously. This Privacy Policy explains how 97jl collects, uses, stores, and shares information about players and visitors to the 97jl.best website. It also explains the rights you have over your data and how to exercise them.
This policy applies to all personal data processed by 97jl in connection with the operation of the gaming platform, including account registration, identity verification, payment processing, gameplay, customer support, and marketing communications where you have given consent.
97jl is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules. The National Privacy Commission (NPC) is the regulatory authority responsible for data privacy oversight in the Philippines. If you have concerns about how 97jl handles your data and we do not resolve them to your satisfaction, you have the right to file a complaint with the NPC.
If you have questions about this policy before creating your 97jl account, please email support@97jl.best before proceeding.
2 Personal Data We Collect
97jl collects the following categories of personal data. We only collect what is genuinely needed to operate your account and meet our legal obligations.
Identity and Contact Information
- Full legal name (as it appears on your government-issued ID)
- Date of birth
- Email address
- Mobile phone number
- Residential address in the Philippines
Identity Verification Documents
- Government-issued photo ID (PhilSys national ID, driver's licence, or passport)
- Proof of address where required (recent utility bill or bank statement)
- Selfie photograph for biometric verification when required
Financial and Payment Data
- GCash or Maya account reference (not your full wallet credentials)
- Bank account name and number for withdrawal processing via InstaPay/PESONet
- Transaction history on the 97jl platform (deposits, withdrawals, wagers)
- Card-level data (masked card number and issuer) for Visa/Mastercard transactions
Technical and Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session timestamps and duration
- Pages visited and features accessed within the 97jl platform
Gameplay and Account Data
- Bet history, game session records, and win/loss records
- Bonus offers claimed and wagering progress
- Self-exclusion, deposit limit, and responsible gaming settings applied to your account
- Customer support correspondence and tickets
3 How We Collect Your Data
97jl collects personal data through the following means:
- Directly from you: When you register an account, complete verification, make a deposit, contact support, or update your profile settings on 97jl.
- Automatically: When you use the 97jl platform, technical data including your IP address, device information, and session activity is automatically recorded by our systems.
- From payment providers: When you transact through GCash, Maya, BDO, BPI, or other payment channels, those providers share transaction confirmation data with 97jl to verify the transaction and update your wallet.
- From identity verification services: Where 97jl uses a third-party KYC (Know Your Customer) verification provider, that provider may share verification status and relevant identity check results.
- Via cookies and tracking technologies: As detailed in Section 7 of this policy.
4 Why We Use Your Data
97jl uses your personal data for specific, legitimate purposes. We do not process data beyond what is necessary for these purposes.
| Purpose | Data Used | Why It's Needed |
|---|---|---|
| Account creation and management | Identity, contact details | To operate your 97jl player account |
| Identity verification (KYC) | ID documents, selfie, address | Legal requirement for online gaming platforms |
| Payment processing | Financial data, transaction history | To process deposits and withdrawals in pesos |
| Fraud prevention and AML | Identity, transaction, device data | Legal obligation; platform security |
| Customer support | Account data, correspondence | To resolve queries and disputes |
| Responsible gaming tools | Account activity, limit settings | To enforce deposit limits and exclusions you set |
| Platform improvement | Technical and gameplay data | To fix bugs and improve the user experience |
| Marketing (with consent only) | Email, gameplay preferences | To send relevant 97jl offers you opt in to |
Marketing communications from 97jl are only sent where you have explicitly opted in. You can withdraw consent for marketing at any time by updating your account notification settings or contacting support.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, 97jl must have a lawful basis for processing your personal data. The basis we rely on for each type of processing is:
- Contractual necessity: Processing your registration data, payment information, and account activity is necessary to perform the 97jl service you have signed up for.
- Legal obligation: Identity verification, anti-money laundering checks, and regulatory reporting are required by Philippine law applicable to online gaming operators.
- Legitimate interests: Fraud prevention, platform security monitoring, and anonymised analytics are processed on the basis of 97jl's legitimate interest in maintaining a safe and functional platform for all players.
- Consent: Marketing communications and non-essential cookies are processed only where you have provided explicit consent. You may withdraw this consent at any time.
6 Who We Share Your Data With
97jl does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Data is shared only where it is necessary to operate the 97jl platform or meet legal requirements.
Service Providers
97jl works with the following categories of service providers who may process your data on our behalf, under binding data processing agreements:
- Payment processors: GCash, Maya, InstaPay/PESONet, and card network processors to handle peso transactions
- Identity verification (KYC) providers: Third-party services used to verify the identity documents you submit during account verification
- Cloud and hosting providers: Infrastructure providers that store and process platform data securely
- Fraud prevention services: Systems that help detect and prevent account fraud, bonus abuse, and financial crime
- Customer support tools: Helpdesk and ticketing systems used by the 97jl support team
Legal and Regulatory Disclosure
97jl may be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts in response to lawful requests. We will notify affected players of any such disclosure where legally permitted to do so.
Note: All third-party service providers used by 97jl are contractually required to handle your data in accordance with applicable data privacy law and are prohibited from using it for any purpose other than providing services to 97jl.
7 Cookies and Tracking Technologies
The 97jl website uses cookies and similar tracking technologies to deliver a functional and personalised experience. Here is what each type does:
- Essential cookies: Required for the platform to function. These maintain your login session and keep your cart and game state intact. These cannot be disabled without breaking the platform experience.
- Functional cookies: Remember your preferences such as language settings and notification choices so you don't have to reset them every visit.
- Analytics cookies: Collect anonymised data about how players use the 97jl platform — which pages are visited most, where drop-offs happen, and how features are used. This data helps improve the product. No personally identifiable information is included in analytics data.
- Marketing cookies: Only activated where you have given explicit consent. Used to deliver relevant 97jl promotions. You can withdraw consent for marketing cookies at any time through the cookie preference centre.
You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones may affect some features of the 97jl platform.
8 How Long We Keep Your Data
97jl retains personal data for as long as is necessary for the purpose it was collected, and as required by applicable Philippine law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active account plus a minimum of five years after closure. This is required for anti-money laundering compliance.
- Transaction records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
- Customer support records: Retained for three years from the date of the last interaction, to support dispute resolution.
- Technical and device data: Retained for up to 12 months in standard operational logs. Anonymised analytics data may be retained longer.
- Marketing data: Retained until you withdraw consent, after which your details are removed from marketing lists within 30 days.
After applicable retention periods expire, 97jl will securely delete or anonymise your personal data so that it can no longer be attributed to you.
9 How We Keep Your Data Secure
97jl implements industry-standard technical and organisational security measures to protect player data from unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your device and 97jl servers is encrypted using TLS (Transport Layer Security)
- Sensitive data including payment details and identity documents is encrypted at rest
- Access to personal data within 97jl is restricted on a need-to-know basis. Staff access logs are maintained and reviewed
- Payment credentials (such as full GCash wallet credentials or card numbers) are never stored on 97jl servers — payment tokenisation is used throughout
- Regular security testing and vulnerability assessments are conducted on the 97jl platform
Your role in security: Please keep your 97jl login credentials confidential and enable two-factor authentication where offered. If you suspect unauthorised access to your account, contact support at support@97jl.best immediately.
10 Your Data Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights over your personal data held by 97jl. To exercise any of these rights, contact us at support@97jl.best with your account details and the specific request.
Right to Access
Request a copy of the personal data 97jl holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data in your 97jl account. Many fields can also be updated directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose. Note that legal retention obligations may prevent full deletion in some cases.
Right to Object / Restrict
Object to or request restriction of processing in certain circumstances — for example, where you dispute the accuracy of data while a correction is being resolved.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time with immediate effect going forward.
97jl will respond to all verified data rights requests within 30 calendar days. If we are unable to fulfil a request due to legal obligations, we will explain why in writing.
11 Children's Privacy
97jl is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has created a 97jl account or submitted personal data to the platform, please contact us immediately at support@97jl.best. Any account identified as belonging to a minor will be closed immediately and all data associated with it will be deleted without delay.
Age verification is conducted as part of the standard 97jl registration process. Where verification cannot confirm a player meets the age requirement, the account will be suspended pending document review.
12 Changes to This Privacy Policy
97jl may update this Privacy Policy from time to time in response to changes in the platform, applicable law, or industry standards. When material changes are made, we will notify registered players via email and/or a prominent notice on the 97jl website prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects when the most recent version was published. We encourage you to review this policy periodically. Continued use of the 97jl platform after the effective date of any changes constitutes your acceptance of the revised policy.
13 Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how 97jl handles your personal information, please contact us through the following channels:
- Email: support@97jl.best
- In-Platform: Log in to your 97jl account and use the live chat or support ticket system
We aim to respond to all privacy-related enquiries within five business days. For urgent matters — such as suspected unauthorised access to your account — please use the live chat option for the fastest response.
If you feel your concerns have not been addressed satisfactorily, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).